Accessibility and Usability Statement

The Museu Nacional do Azulejo is committed to making the MNAz — Museu do Azulejo mobile app available in accordance with Decree-Law No. 83/2018 of 19 October, which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council on the accessibility of websites and mobile applications.

I. Compliance status

The MNAz — Museu do Azulejo mobile app of the Museu Nacional do Azulejo is fully compliant with Decree-Law No. 83/2018 of 19 October.

II. Preparation of this accessibility and usability statement

This statement was updated on 2026-08-31.

Under Article 9 of Decree-Law No. 83/2018, public bodies must adopt the monitoring procedures set out below. Procedures A) and B) are mandatory. Procedure C) is recommended.

A. Automated evaluations carried out

1. (2025-08-05). Report: Accessibility correction plan

   Tool used

   Accessibility test

   Sample

   164 pages

   Main results

   Issues from level A to level AAA of the WCAG scale were fixed throughout the app, with corrections made on every screen, thus raising the app to the highest level of usability.

B. Manual evaluations carried out

1. (2025-08-20). Report: Sample Audit Report (PRR version)

   Sample

   20 pages

   Heuristics met

   9 / 9

C. Usability tests with people with disabilities

1. (2026-04-01). Report: Usability and accessibility test report: Museu do Azulejo (PDF, 1.3 MB)

   Participants

   6

   Main results

   The tests showed that, despite the high level of satisfaction achieved — an overall score of 93 and a rating of “Best imaginable” —, it was possible to identify minor problems and possible improvements that ensure a higher level of usability and accessibility, such as the feedback needed when moving back or forward between points of interest.

   Tasks / processes

   1. After downloading the app, how would you download the content in Portuguese?

   2. How would you change the language of the app?

   3. How would you view the information for point of interest number 16 — “Church”?

   4. How would you go back to the previous point of interest?

   5. How would you access and play the content for point 2 — “Cloister”?

   6. How would you save point 2 — “Cloister” to your favourites?

III. Contact and requests for information about the mobile app

To get in touch, send suggestions, make complaints or request further information about the content and/or features of the Museu Nacional do Azulejo mobile app, please use the following means:

Email

geral@mnazulejo.pt

IV. Other evidence

The MNAz — Museu do Azulejo mobile app of the Museu Nacional do Azulejo is certified with the Gold usability and accessibility seal. Displaying the Gold seal means that the MNAz — Museu do Azulejo mobile app:

• passes the “Content” checklist
• passes the accessibility test battery of an automated validation tool commonly used in the market for ‘AA’ conformance
• passes the “Transaction” checklist
• passes the “10 functional aspects” checklist
• has been usability-tested with real users, including users with disabilities

Other evidence

Every effort has been made to make this app accessible.

V. Reporting discrimination

Under Article 13(1) of Decree-Law No. 83/2018 of 19 October, whenever a person with a disability is treated less favourably than another person in a comparable situation is, has been or would be treated, amounting to a discriminatory practice against people with disabilities as provided for and punishable under Article 4 of Law No. 46/2006 of 28 August, that person may file a complaint under Decree-Law No. 34/2007 of 15 February.

The National Institute for Rehabilitation (INR, I.P.) provides a form for reporting discrimination, which forwards complaints to the competent bodies. Each year, INR, I.P. prepares a report on the application of the law that prohibits and punishes discrimination on the grounds of disability and aggravated health risk (Law No. 46/2006 of 28 August).

This Accessibility and Usability Statement was created with the help of the WAI-Tools PT Generator v1.5, developed under the WAI-Tools project, whose consortium includes ARTE. The Statement was drawn up in accordance with Decree-Law No. 83/2018 of 19 October.